Contact Us
Got a question about one of the casinos we cover, spotted something out of date, or want to flag a free spins offer that's changed? We read every message that comes in through this page. Below is how to reach us, what we can (and can't) help with, and where to go if you need something more urgent than a website query.
How to reach the team
The quickest way to contact us is by email at [email protected]. We aim to respond within 48 hours, though busy periods — like when a new welcome bonus or free spins promotion launches — can occasionally slow that down. If your message is time-sensitive, say so in the subject line.
What we can help with
- Corrections to bonus terms, free spins counts, or editorial ratings shown on the site
- Feedback on your experience with a casino we've reviewed
- Suggestions for casinos or offers you think we should be looking at
- General questions about how our comparisons work
- Reports of broken links, outdated information, or technical issues on the site
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means we can't access your account, process a deposit or withdrawal, verify your identity, or resolve a dispute over winnings, bonus eligibility, or a locked account. For those, you'll need to contact the casino's own customer support team directly — every operator listed on this site has its own support channel, usually live chat or email, available from within the casino site itself.
If you're struggling with gambling
If gambling has stopped being enjoyable, or is affecting your finances, relationships, or wellbeing, please reach out to a dedicated support service rather than waiting for a reply from us. Our Responsible Gambling page has more detail on setting deposit and time limits, self-exclusion programs, and national support organizations that can help, including services specific to your state.
Before you email us about a specific casino
A few checks can save you time:
- Confirm the casino holds a valid license for the state you're playing from — legitimate US-facing operators disclose this clearly
- Read the bonus terms in full before claiming any free spins or deposit match, since wagering requirements, game restrictions, and expiry dates vary widely
- Check that the site uses HTTPS encryption before entering any personal or payment details
- Have your account details and any relevant screenshots ready if you're disputing something with the casino itself
Other useful pages
If your question is really about how the site works rather than a message you need to send us, you may find the answer faster elsewhere on the site. Our About Us page explains who we are and how we put our comparisons together, and our Terms and Conditions page covers the legal detail around using this site. Neither of those pages replaces a real reply from a human, though — if you can't find what you need, email us anyway.
A note on what we do and don't decide
We don't process payments, hold player funds, or have any influence over whether a specific casino approves a withdrawal or honors a bonus. Our role is to research and compare publicly available information — licensing status, bonus terms, payment methods, and player-facing policies — so you can make a more informed choice. If you contact us about a dispute with an operator, we can note it for our own research, but we can't intervene on your behalf.